Common problems and fixes

Most reports come down to one of the things below. Work through the one that matches, in order.

I cannot see a member on the map

Their card on the map says why. It is usually one of these:

• They paused sharing for this circle.
• They allowed location only while using the app.
• Their phone is off, out of battery, or offline.

My own location is not updating — iPhone

1. Open the iPhone Settings app.
2. Tap Privacy & Security, then Location Services, then Zeno24.
3. Choose Always.
4. Back in Zeno24, open Settings → Location Sharing and check sharing is not paused for this circle.

My own location is not updating — Android

Permission alone is not enough on Android. Battery optimisation will stop the app in the background and the map goes stale with every setting apparently correct.

1. Open the Android Settings app.
2. Tap Apps, then Zeno24.
3. Tap Permissions → Location and choose Allow all the time.
4. Go back and tap Battery, then choose Unrestricted.
5. On Xiaomi, Huawei, Oppo and some Samsung phones, also add Zeno24 to the phone's autostart or protected-apps list.

Notifications are not arriving

Check the system permission first, then Focus or Do Not Disturb, then — on iPhone — the in-app category switch and the per-member mutes. The notifications article walks through all four in order.

An invite code does not work

It expired after 7 days, reached its 20 uses, or was replaced by a newer one. Ask whoever invited you to open the invite sheet again and send the current code.

I paid but the circle is still free

1. Open Settings from the profile button on the map.
2. Tap Restore Purchases.
3. Check you are signed in with the store account that paid — the Apple ID on iPhone, the Google account on Android.
4. Check you are looking at the circle you upgraded: a subscription applies to one circle, not to you.

I was signed out unexpectedly

Sign in again with your email or phone number. Your circles and your data are unaffected.

I signed in with Google or Apple and the website will not send me a code

That account has no email or phone number on it yet, so there is nowhere to send one. Add one in the app under Settings → Account Manage, then try again.

If none of this helps, write to us — the address is at the bottom of this page — or use Support inside the app, which answers from these same articles.